A little help along the way

Help & support

Need a hand with Jotwisp? Start here, or email alun1020@proton.me. No separate account is needed to get help.

Email the developer

Last updated ·

Write, organize and find

Choose Write a Thought or Speak a Thought from the timeline. Opening voice entry starts transcription once required permissions and any online consent are satisfied. Save to add the note to your timeline. Writing, tags, favorites, search and export are free. Only the dedicated Revisits view requires an annual subscription. Unfinished text is saved as a local draft; reopen the same editor to continue.

Choose a language

The app interface follows your system's preferred supported language: Chinese or English. Adjust the app language in iOS Settings where available. The default speech language follows the system; change it under My Space → Settings & Information → Default Speech Language if needed. This website also follows your browser language; 中文 / English links switch it manually.

Voice transcription is unavailable

Check microphone permission in iOS Settings, the selected speech language and the availability of on-device language assets. Asset downloads can require a network connection. If on-device recognition is unavailable, online fallback needs explicit consent, a connection and Apple's speech permission. Disable Allow Apple Online Fallback if you prefer not to send speech to Apple. Text notes remain available.

Enable iCloud Auto Sync

Use My Space → iCloud Auto Sync. Sync is free: sign in to iCloud and enable sync on each device. Devices sharing notes should use the same iCloud account. The App Store account used for the subscription can be different. Leave sufficient iCloud storage and allow time on a network for the system to synchronize. Recheck Account checks availability; it is not a force-upload command.

I paid, but the app asks me to subscribe

Open the subscription screen and select Restore Purchases using the Apple Account that made the purchase. If a status check fails, retry when connected. Check your subscription in iOS Settings → Apple Account → Subscriptions. In testing, use the intended Apple sandbox/TestFlight purchase environment. If it still fails, send the app version, iOS version, purchase environment and a redacted screenshot; do not send your Apple password or full payment information.

Export, delete and keep backups

Use My Space → Export Notes to create Markdown or ZIP and choose Save to Files or another share destination. Delete notes in the app when you no longer need them. With active sync, deletions can reach other devices, so export a separate backup first. Disabling sync keeps existing local and cloud copies; uninstalling is not a cloud deletion or subscription cancellation command. See the Privacy Policy for data deletion and permission choices.

Cancel or request a refund

Cancel under iOS Settings → Apple Account → Subscriptions, or use Manage Subscription in the app when shown. Restore Purchases does not cancel renewal. For refunds, use Apple's https://reportaproblem.apple.com/; Apple determines eligibility.

Contact the developer

Email alun1020@proton.me. Include your app version, iOS version, device model, what happened and steps to reproduce. Attach screenshots only after removing private notes and personal information. Privacy and accessibility requests are welcome at the same address. Support is provided by JINXUAN ZHAO; no fixed response time is promised.